Help Desks Under Siege
SOURCE: DIGG • 2010-01-25
TOPICS:
Marketing • Customer Experience Management • Help Desk • Desk • Business • War_conflict • Labor • Business_finance
[104 diggs @ Tech Industry News] Help desk employees say that staff reductions, aging technology and higher incident rates have pushed their jobs from bad to worse, although they acknowledge that they're lucky in this economy to have jobs at all. read more »